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The AI agent your fans text like a friend.
Momants answers every question, sells every upgrade and guides every fan on WhatsApp, Instagram, Messenger, webchat and email, instantly and in your brand's voice.
- Messenger
- Webchat
Live in days, not months · GDPR compliant · Humans can take over anytime
Mister PaaspopPaaspop✨ AI powered by momants
Trusted by leading events & attractions
- Paaspop
- De Helden Van Oranje
- Stone Techno
- Avifauna
- Avonturenpark Hellendoorn
- Streek van Verrassingen
- Hullabaloo
- REACTOR
- Ostend Beach
- Dance4Liberation Festival
- Bij ons in Brabant
- Zuiderzee Museum
- Highfield
- Into the Woods
- Kingdance Festival
- A'DAM Toren
- Tours & Tickets
- Strong Viking
- REBELLiON Indoor
- Freshtival
- Solar
- DE REACTIE
- We Are Back Festival
- Winterparadijs
- Wondr Experience Amsterdam
- Premier Padel Rotterdam
- Onder de Radar Festival
- Amsterdams Verbond
- ADE
- Decibel Outdoor
- Kingsland Festival
- De Amsterdamse Zomer
- Bevrijdingsdag Enschede
All
languages, answered natively
24/7
always on, peak days included
< 14
days from kickoff to live agent
Every conversation leaves a contact
Your next on-sale already has an audience.
Every fan who ever asked you a question is still reachable, in the thread they opened, on the channel they chose. When the next on-sale lands it goes to people who already talk to you, and they answer.
Not a broadcast. A campaign here is one message into threads that are already open, which is the only reason there is anything to come back.
The drawing is drawn. The replies are written as an example.
The response gap
Fans ask at midnight.The average inbox replies at lunchtime.
Momants answers on every channel, in the thread the fan already opened, at any hour.
Time to first reply
12hours
The average wait for a reply by email
Twelve hours and ten minutes, timed across 1,000 companies. SuperOffice customer service benchmark, 2023.
Time to first reply
Instant
What our agent takes, email included
On every channel, at any hour, however many arrive at once.
Still open in the morning.
These messages are an example. The wait above it is not.
The community you already have
You already have a community. Every year it drains away and you buy it back.
Every ticket you sold went to a real person. Your ticketing platform kept the transaction, the ad platforms kept the audience, and when the next on-sale opens you will pay to reach the same people all over again.
You sold them a ticket. You never got a conversation.
A name on an order line is not a relationship. Nobody replies to a receipt.
You are running a community whether you took the job or not.
The questions arrive all year, on five channels, from people who already trust you enough to ask. Answering them is community management, whatever the job title says.
Every edition you run without the thread is a crowd you cannot message next year.
The loss compounds once a year, and an event does not come round again for twelve months.
When the thread stays open
486,853conversations
In every language, across 6 channels
Every one of them started because somebody wanted to know something, and ended with that person still reachable in the thread they opened. That is the whole asset. It is not a list you rented for one on-sale.
Replies in both directions, counted together. Not sends.
Momants is that thread. One agent on WhatsApp, Instagram, Messenger, webchat and email, answering every question and selling the upgrade in your own voice, with the whole conversation in one place your team can read. It does not close when the gates do.
A festival sells one weekend a year.
Everything either side of it has to be carried by the conversation. You get one weekend, and the eleven months around it are where a ticket buyer either becomes somebody who comes back or becomes somebody you buy again.
Your next on-sale already has a date on it. Count back from it: the thread is either open when it opens, or you pay to reach that crowd all over again.
How it works
Live in days. Better with every conversation.
Setup is the short part, and most of the work in it is ours. The loop underneath is the part that keeps running.
Under 14 days from kickoff to a live agent
- First
About a day on an existing integration.
Connect
Your ticketing and your channels, wired into one agent.
We do
We build your agent, connect your ticketing, and open WhatsApp, Instagram, Messenger, webchat and email. You never open a blank dashboard.
You do
A short form, and one script tag in your site.
- Then
The bulk of the timeline, at your review speed.
Train
This is the step that is ours, not yours.
We do
We write the knowledge base in your voice from the content you already have, set what it must never say, then run your questions through it with a second model judging every answer.
You do
Confirm the answers we flag. You are approving, not authoring.
- Last
Once your answers are signed off.
Go live
Channels open in the order you choose.
We do
We open them one at a time and watch the first days with you. Every conversation lands in one inbox, whichever channel it started on and whichever language the fan wrote in.
You do
Watch it work. Take over mid-thread whenever you want.
Improve
Every week after
Every miss becomes an answer.
Fans keep asking things nobody wrote down. Each one lands in a short queue, you write the answer once, and it is live on every channel the moment you save. A stage time moves on the Saturday morning and you fix it yourself, in a sentence, without waiting on us.
We do
We run the same loop from our side.
We review real conversations, mark every answer pass or fail, and rewrite the ones that failed straight into your agent's knowledge.
Your side of all this: a short setup, one review pass, and one answer whenever something new comes up. Everything else is ours.
Two-way, not fire and forget
Engagement is not what you send. It is what comes back.
Same message, same moment, same channel. The difference is whether there is anything at the other end when the fan answers.
A broadcast
One way
Sent out of campaign tooling. The fan's next move is somebody else's website.
It might get busy at the lockers on Saturday. Want to make sure you get one? Reserve your locker in advance here: kingsland.nl/lockers
Thread ends here
A conversation that answers
Two way
The same opening, in a thread the fan can reply to. The agent takes it from there.
It might get busy at the lockers on Saturday. Want to make sure you get one? I'd be happy to help you reserve a locker! 😊
We're coming with four people. Will all our jackets fit in one locker?
Absolutely! 😊 We offer Medium and Large lockers, and four jackets fit easily in a Large. You can also pick one with a charging point 🔋 Shall I reserve it?
That's perfect! Yes with charging point please! 🙌
+34%conversion rate
Paid conversions over the life of one customer’s agent, against what their normal flow did. That customer has not cleared their name for publication, so we cite the comparison and not the company.
Guide fans at every step
Deliver the right message at the right moment. The agent covers the whole lifecycle: announcement, presale, event day and the follow-up afterwards.
- Lineups
- Presales
- Guidance
- Updates
- Schedules
- Navigation
- Upsells
- Loyalty
Dominator
Tomorrow's lineup is live!
Want a reminder before your favourite artists play?
Conversational Upsells
Sell add-ons without it feeling like selling. When a fan asks where to park, the parking pass is one reply away, in the thread they already opened.
Everything inside Momants
One platform. Every conversation, every channel.
Every channel in one calm view
Emma
Where's the main entrance?
Tom
Can I upgrade to VIP?
Lisa
Lockers still available?
WhatsApp, Webchat, IG, Messenger, Email
Right message, right moment
Doors open at 14:00. Want a reminder?
Sell add-ons inside the chat
Real-time conversational analytics
Train in plain language, no prompts
What time do gates open?
ScheduleIs there parking on-site?
LogisticsCan I bring my own food?
RulesWhatsApp & email from one composer
Lineup drop! See who's playing your stage 🎶
Live wayfinding for every place fans ask about
Plug into ticketing, email & analytics
One agent, every channel your fans already use
The same branded agent answers on every one of them, from one shared knowledge base and one shared inbox. A fan picks the channel. You get one thread.
- Messenger
- Webchat
- Freshdesk
Illustrations. These four threads are written as examples, including the opening times and locations in them.
Between your fans and the systems you already run
Your fans are talking to you, not to us. Momants answers in your name on WhatsApp, Instagram, Messenger, webchat and email, and reads your ticketing platform first, plus your email and analytics tools.
Nothing gets ripped out, and your team picks the conversation up whenever it should.
A fan asks
Can I still get parking for Saturday, and does the ticket I already bought cover it?
Your event
Yes, Saturday parking is still available and your ticket covers it. Here is the way in.
Your event
Ticketing and e-commerce
7 systems
Customer service and helpdesk
2 systems
Marketing automation
2 systems
Context and data
3 systems
Fans write in on WhatsApp, Instagram, Messenger, Webchat, Email and Freshdesk. Momants answers in your event's own name, out of the systems you already run.
- Ticketing and e-commerce:
- Convious, Eventix, Four Venues, PrioTicket, See Tickets, Ticketteam, Vintia
- Customer service and helpdesk:
- Freshdesk, Re:amaze
- Marketing automation:
- Fanalist, Spotler Connect
- Context and data:
- TomTom locations, Weather, GoPhoto
Customer reviews
Built with the events that move millions
Three reviews, published as the people who wrote them cleared them, with every figure cleared by the customer it sits beside.
A'DAM Toren
Amsterdam landmark, five venues
- 5+ venues
- Cross-sell & upsell
Momants powers a single, smart assistant that unifies all A'DAM Toren venues. Guests can book Lookout tickets, receive them via WhatsApp, and effortlessly chat to reserve a table at Moon or Madam, enjoy our VR game, or party at Shelter. This seamless, conversational experience engages visitors before, during, and after their visit - enhancing satisfaction while driving upsell and cross-sell opportunities across the entire A'DAM Toren ecosystem.
Sander GroetFounding partner, A'DAM Toren
Tours & Tickets
Tours and attractions, five cities
- 42% conversion rate
- 62.5% fewer agents
I'm impressed by the agent's safety, smart automation, and flexible content features. It boosted conversions, increased revenue through upselling, and cut support from 8 to 3 FTE. We've served visitors in 46 languages, sold tickets in 33 — no one's lost in translation. Active in Amsterdam, Copenhagen, Berlin, Rotterdam, and Stockholm, this tool is a powerful, multilingual guide that enhances both customer experience and business results.
David van LuijnCMO Enticon, Tours & Tickets
Amsterdam Dance Event
The world's biggest club festival
- 25% faster pre-sale
- 30% more revenue
Using Momants' smart agent, we sold out our closed pre-sale 25% faster and boosted normal pre-sale revenue by 30%. It streamlined the entire process and gave fans a smooth, direct booking experience — right within WhatsApp.
Jan Willem van de VenCEO, Amsterdam Dance Event
Simple pricing for any volume
For events and festivals, billed per event on your total ticket capacity. Running an attraction? Ask us for a quote and we will price it on your operating months.
Momants Light
Instant answers. Every channel.
Billed per event
Book a demo for your quote
Priced on your ticket capacity.
- Ticketing integration
- Live availability & pricing
- Guided selling inside chat
- Agent training centre
- Unified inbox & dashboard
- 24/7 multilingual & brand tone
- Limited marketing messages (500)
Momants Pro
Turn every ticket buyer into a returning fan.
Billed per event
Book a demo for your quote
Priced on your ticket capacity.
- Everything in Light, plus:
- Fan journey automations
- Conversational upsells
- Social DM automation (Instagram & Messenger)
- Live event companion
- Unlimited WhatsApp campaigns
Frequently Asked Questions
Not answered here? Ask us directly — we usually reply within one business day.
Let's build your agent.
Book a call and we will show you what your agent would say to your own fans, on your own channels, in your own tone.
Not ready to book? Read who built this or send us a message.